Your privacy matters to hz888. This Privacy Policy explains what personal data we collect from Pakistani players, why we collect it, how it is stored and processed, who it may be shared with, and what rights you hold over your own information. Please read this document carefully alongside the hz888 Terms & Conditions.
Before reading the full policy, here are the six core privacy commitments hz888 makes to every Pakistani player on our platform.
hz888 collects only the personal data that is strictly necessary to operate your account, process transactions in PKR, and comply with our legal and regulatory obligations. We do not collect data beyond what is required for these purposes.
hz888 does not sell your personal data to third parties for commercial or marketing purposes under any circumstances. Your CNIC details, Pakistani mobile number, email address, and transaction history remain within hz888's controlled environment.
All personal data held by hz888 is stored on encrypted servers protected by industry-standard access controls. Data in transit is protected by 256-bit SSL/TLS encryption. Access to personal data is restricted to authorised hz888 personnel on a need-to-know basis.
hz888 recognises your rights as a data subject — including your right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting hz888 customer support via live chat or email.
If you have consented to receive promotional communications from hz888, you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal of marketing consent does not affect the legal basis for processing your account-related data.
hz888 publishes this Privacy Policy in plain, accessible English and updates it whenever our data practices change in a material way. You will be notified of significant updates via your registered email address before they take effect.
As an hz888 player, you hold the following rights in relation to your personal data. Contact support to exercise any of these rights.
Request a copy of all personal data hz888 holds about you.
Correct inaccurate or incomplete personal data on your hz888 account.
Request deletion of your data where hz888 no longer has a legal basis to retain it.
Ask hz888 to pause processing of your data in specific circumstances.
Receive your personal data in a structured, machine-readable format.
Object to hz888 processing your data for direct marketing purposes at any time.
This Privacy Policy ("Policy") explains how hz888 ("hz888," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the hz888 online gaming platform at hz888.cam, including all associated services such as the casino, sportsbook, live dealer tables, and customer support channels.
hz888 is committed to protecting the privacy of all users, including Pakistani players who access the platform from Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan. This Policy is designed to comply with applicable data protection principles and the requirements of our gaming licence.
By creating an hz888 account or using any hz888 service, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the hz888 Terms & Conditions, available at hz888.cam/terms-conditions.
2.1 Identity. hz888 is the data controller responsible for your personal data processed in connection with your hz888 account and use of hz888 services. As data controller, hz888 determines the purposes and means of processing your personal data.
2.2 Contact. If you have any questions about this Policy or wish to exercise any of your data rights, please contact the hz888 Data Privacy team via the support email address listed in Section 15 of this Policy. Our support agents are available 24/7 and are able to assist Pakistani players in both English and Urdu.
hz888 collects the following categories of personal data from players. The specific data collected depends on the services you use and the stage of your relationship with hz888:
| Category | Data Types | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Pakistani mobile number (+92), email address, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa mobile wallet number, bank account details (HBL, UBL, Meezan Bank), USDT TRC20 wallet address, transaction history | Deposit / withdrawal processing |
| Gaming Data | Game history, betting records, session durations, win/loss records, responsible gaming settings | During gameplay |
| Technical Data | IP address, device type & OS, browser type & version, session identifiers, login timestamps | On every platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting support |
| Marketing Data | Marketing consent status, promotional campaign responses, bonus claim history | Where consent given |
3.1 Sensitive Data. hz888 does not knowingly collect sensitive categories of personal data (such as health data, religious beliefs, or biometric data) from players, except to the extent that information about gambling behaviour may constitute sensitive data under applicable law, in which case it is processed on the basis of explicit consent and/or legitimate interest in connection with responsible gaming obligations.
hz888 collects personal data through the following channels:
hz888 processes your personal data on the following legal bases, depending on the specific processing activity:
hz888 uses the personal data we hold about you for the following purposes:
7.1 We Do Not Sell Your Data. hz888 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop.
7.2 Authorised Third-Party Processors. hz888 shares personal data with carefully selected third-party service providers that process data on hz888's behalf and under hz888's instructions. These include:
7.3 Regulatory Disclosure. hz888 may be required to disclose your personal data to gaming regulatory authorities, law enforcement agencies, or other competent authorities in response to lawful requests. hz888 will only make such disclosures where legally required and will do so to the minimum extent necessary.
8.1 Cross-Border Processing. hz888 may transfer your personal data to, and process it in, countries outside Pakistan where hz888's servers, service providers, or gaming licence authority are located. Not all such countries may have data protection laws equivalent to those in Pakistan.
8.2 Safeguards. Where hz888 transfers personal data internationally, we ensure appropriate safeguards are in place, including:
hz888 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by legal and regulatory obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal / AML obligation |
| Financial Transaction Records | 7 years from transaction date | Legal / AML obligation |
| Gaming & Betting History | Duration of account + 3 years after closure | Regulatory requirement |
| Customer Support Records | 3 years from last interaction | Legitimate interest |
| Marketing Consent Records | Until consent withdrawn + 1 year | Legal compliance |
| Technical / Log Data | 12 months from creation | Security / fraud prevention |
Upon expiry of the applicable retention period, hz888 will securely delete or anonymise personal data in accordance with our internal data disposal procedures.
10.1 What Are Cookies. Cookies are small text files placed on your device when you visit hz888.cam. hz888 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your hz888 login session, prevent fraud, and — where you have consented — to deliver relevant promotional content.
10.2 Types of Cookies Used.
10.3 Cookie Management. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent hz888 from functioning correctly, including the hz888 login system. Disabling analytics and marketing cookies will not affect your ability to use hz888 but may result in less relevant promotional communications.
11.1 Technical Safeguards. hz888 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
11.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and interests, hz888 will notify affected users without undue delay in accordance with applicable notification obligations. hz888 maintains an internal data breach response procedure designed to contain, assess, and remediate security incidents rapidly.
12.1 Minimum Age. hz888 does not knowingly collect personal data from individuals under the age of 21. hz888's services are strictly intended for adults aged 21 and above. Age verification is conducted as part of the hz888 registration and KYC process.
12.2 Discovery of Minor's Data. If hz888 discovers or has reason to believe that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the personal data deleted to the extent permitted by law, and any deposited funds returned to the original payment source where reasonably practicable.
12.3 Reporting. If you believe that a person under the age of 21 has created an hz888 account, please report this to hz888 immediately via the support email address or live chat. hz888 takes underage gambling seriously and will act promptly on any such report.
13.1 How to Submit a Request. To exercise any of your data rights (access, rectification, erasure, restriction, portability, or objection), please submit a request to hz888 via live chat or email. We will verify your identity before processing any data rights request to ensure we are responding to the rightful account holder.
13.2 Response Timeframes. hz888 will respond to data rights requests within 30 days of receipt. Where a request is complex or hz888 receives a high volume of requests, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
13.3 Limitations. Certain data rights are subject to limitations. For example, hz888 is legally required to retain financial transaction records and KYC data for specified periods as described in Section 9, and cannot erase this data upon request during those retention periods. hz888 will explain any limitations that apply to your specific request.
13.4 No Charge. hz888 does not charge a fee for processing data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case hz888 reserves the right to charge a reasonable administrative fee or to refuse the request, explaining the reasons.
14.1 Right to Amend. hz888 reserves the right to update this Privacy Policy at any time. Changes may be required as a result of changes to our data processing activities, updates to our gaming licence requirements, changes in applicable law, or improvements to how we describe our existing practices.
14.2 Notification. Where changes to this Policy are material — meaning they affect your rights or the way hz888 uses your personal data in a significant way — hz888 will notify you by email to your registered address at least 14 days before the changes take effect. Non-material updates (such as clarifications of existing practices or typographical corrections) may be made without advance notice.
14.3 Continued Use. Your continued use of hz888 following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any update, you should cease using hz888 and may request account closure as described in the hz888 Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or hz888's handling of your personal data, please contact the hz888 Data Privacy team using the contact details below. Our team includes agents fluent in both English and Urdu to assist Pakistani players effectively.
Live Chat: Available 24/7 on hz888.cam
Response Time: Under 2 minutes via live chat
For formal data rights requests, please state in your message that you are submitting a "Data Rights Request" and include your registered hz888 account email address and Pakistani mobile number to allow us to verify your identity efficiently.
We take your privacy seriously. Login to hz888 and enjoy live casino, PSL cricket betting, and 500+ games — with the confidence that your personal and financial data is protected every step of the way.
21+ only. Please gamble responsibly. Terms and conditions apply.